What you are agreeing to, in plain English. You get this before you pay anything.
Version MA-v2.0 · 25 August 2026
This is the whole of what you are agreeing to. It is written in plain English on purpose. If any sentence in it is unclear to you, ask me before you pay and I will answer you straight: [email protected].
1.1 In this agreement, "I", "me" and "my" mean Choo Lai Hock — known to everyone as Jason Choo — trading as Normal Range Club, which is a trading name of NRC VANTAGE ENTERPRISE, a sole proprietorship registered in Malaysia with business registration number 202603193260 (PG0590927-D). "You" means the person named on the Order Summary and the payment. There is one person in this business, and it is me — which is worth saying plainly, because it means there is no company standing between you and me, and no company standing between me and you.
1.2 What you are buying is a place on the six-month coaching programme, for the fee stated in your Order Summary, paid once. Your programme runs for six calendar months, from the start date we agree to the same date six months later — and if that date does not exist in the end month, the last day of that month. Everything in this agreement runs to that end date, including my written replies and your access to the app. The twenty-four weekly reads sit inside those six months. I work with no more than eight members at a time, because eight is as many people as one person can read for properly, every day, for six months. That is a real limit and it is arithmetic, not a marketing device. What I actually do with that time is clause 5.
1.3 The programme has two parts. Everyone gets the habit programme, which is:
Then there is an optional food-habit layer, which may open part-way through, at the earliest around Week 7. Clause 15 sets out exactly when it opens and when it does not, and it may never open for you at all. If it never opens, the habit programme above is the whole of what you get, and it is what your fee buys. You were told that before you paid and you are being told it again here.
1.4 The documents that make up this agreement, in one list, so you know exactly what you have agreed to and in what order:
1.4A There is no separate "Refund Policy". There used to be a reference to one, and it caused exactly the confusion it was meant to prevent. Everything about cancelling and refunds is in clause 6 and clause 11 of this agreement, in one place, so there is only ever one answer.
1.5 If two of those documents disagree. If your Order Summary and any other document disagree about price, dates, or what is included, the Order Summary wins — it is the one written for you. For anything else, this Member Agreement wins, then the Terms. Nothing in any of them takes away a right your local consumer law gives you, and where two of my own documents disagree in a way that leaves you worse off, you get the better of the two.
That last sentence is deliberate, and it is the opposite of the usual clause that says my terms override everything. A contradiction between two of my own pages is my mistake, not yours, and you should not lose anything because of it. If you spot one, tell me and I will fix it.
2.1 Normal Range Club provides habit and education coaching only. It is not medical care, diagnosis, treatment, monitoring, or advice. The Member remains under the care of their own physician for all health matters and medication. Nothing in the programme should be used to delay or replace medical care.
2.2 In plainer words, and because this is the most important clause in the agreement: I am not a doctor, a dietitian, a nurse, or any other regulated health professional, and there is nobody like that in this business. I do not treat, diagnose, prevent or manage any medical condition. I do not read test results, I do not interpret them, and I do not advise on medication or doses.
2.3 I promise you no health outcome of any kind, and I make no claim about your test results or your treatment. What six months builds is a daily rhythm you can keep and a clearer picture of your own week. Anything beyond that is between you and your own doctor.
2.4 Never stop, skip, delay, reduce or change a prescribed medicine because of anything I say, write, send or publish. That is a change only your prescriber should ever make. If anything in the programme ever reads to you as a reason to change a medicine, you have misread it — stop, and ask your prescriber.
2.5 If you think you are experiencing a medical emergency, do not message me. Contact your local emergency service or urgent medical service immediately. NRC is not monitored as an emergency service — I am in a different time zone, I do not monitor anything in real time, and I am not a clinical service. A message to me is not a way of getting help quickly, and I would rather you were annoyed at me for saying so than waiting on a reply.
3.1 You confirm that you are at least 18 — and if the legal age of majority where you live is higher than 18, that you have reached that age — and that you are answering the intake questions honestly and completely. The intake asks which medicines you take, by name, and a short set of health-history questions. Those answers are how I keep you safe, and they are the only reason I ask.
3.2 Some situations mean I cannot take you on at all, and I would rather say so here than after your money has moved. I do not take on anyone who is under 18; anyone who is pregnant, trying to conceive, or breastfeeding; or anyone whose food and medication need to be managed together by a medical team — for example if your body makes little or no insulin of its own. If any of those is you, I will tell you at intake, in Week 0, and you get 100% of your money back, automatically, whether or not you ask.
3.3 Some situations mean the food-habit layer stays closed but the habit programme goes ahead, at the same price and with everything else identical. Clause 15 sets those out.
3.4 You must tell me promptly if any of these happens during your six months: you start, stop or change a prescribed medicine; you get a new diagnosis; you become pregnant; you have surgery or go into hospital; you have an episode you think might have been a hypo; or anything else happens that a reasonable person would think I should know. When you tell me, everything on the food side goes to zero straight away while we work out where you are. That is not a punishment and it costs you nothing.
3.5 If you answer the intake dishonestly and something goes wrong as a result, I am not responsible for that outcome. I am not looking for a reason to say no — I am asking you to be honest so that nobody gets hurt.
4.1 Your own GP, pharmacist or medical team is the only clinical authority in this arrangement. They are in charge of your health for the whole six months, and nothing here changes that.
4.2 I never contact your doctor, never interpret what they say, and never advise on medication. If a conversation with your prescriber is needed before a step opens, you have that conversation and you tell me what they said. You confirm that whatever you report to me is what your prescriber actually said.
4.3 A "no" from your prescriber is final here. I cannot overrule it, work round it, ask you to ask again, or open anything they have closed.
4.4 Anything you do outside the app is your own decision. The programme includes ordinary movement — walking, and simple strength work. If you have any doubt about whether it is right for you, ask your GP first. Ordinary physical activity carries ordinary risk, and you take that on yourself. Nothing in this clause limits my responsibility for death or personal injury caused by my own negligence — see clause 10.
5.1 I read your day's log and write back to you in writing within 24 hours, every day of the programme, including weekends. One reply to the day — not one reply per photograph, not a score, not a traffic light.
5.2 Timing, honestly. I am in Malaysia and you are not, so my reply usually lands overnight and is waiting with your breakfast. "Within 24 hours" is measured from when your day's log is complete.
5.3 If I ever miss a day. I am one person, so I will say plainly what happens when life gets in the way rather than promise you a perfect record and hope. The floor is this: you will never wait more than 48 hours for a written reply, and I will not miss more than one day in any seven. Any day I miss is added to the end of your programme, automatically, without you asking. If I know in advance that I will be away, I tell you before it happens, not after. If I ever go below that floor, that is a failure of clause 5 and clause 11.4 is yours to use — tell me, and if I have not put it right within 14 days you can end this agreement and I refund the weeks you have not had. You do not need my agreement to do that.
5.4 What support covers. Habits, structure, and staying consistent — what you eat and when, movement, sleep, and the ordinary days. What it does not cover: emergencies, medical questions, medication decisions, test results, symptoms, or anything a clinician should answer. If those come up I will point you straight back to your own doctor or pharmacist, every time, and I will not be drawn.
5.5 Calls. Five 30-minute one-to-one calls across the six months, booked in advance around your work rather than mine. If you need to move one, tell me and we will move it. If you miss one without telling me, I will offer it again once.
5.6 What I ask of you. Log your meals, read the weekly piece, come to the calls, and tell me honestly what is not working. Coaching only works if you are in it. I will never grade you, score you or rank you, and I will not chase you more than twice.
6.1 Your price is the fee stated in your Order Summary, and that is everything for the six-month programme — there are no add-ons, no upsells and nothing else to pay during it. If it is not in your Order Summary, you do not owe it.
6.1A Why there is no price printed on this page. I do not publish one, because what the coaching costs is something we talk about on your fit call and then put in writing. Pricing is discussed before enrolment and confirmed in writing. You will know the full price and payment terms before you agree or pay anything. That written version is your Order Summary — your fee, the currency, whether anything is added on top, your dates, exactly what is included, and anything we agreed on the call.
6.1B Once you have accepted your Order Summary, I cannot change the price. Not during your programme, not for any reason. If anything commercial ever needs to change, both of us have to agree it in writing first.
6.1C This does not renew itself. Your programme ends on the end date in your Order Summary. Nothing rolls over and you will never be charged again unless you actively agree to it. If you ever want to continue past six months, that is a separate decision then, a separate agreement and a separate price — and it is never something this programme needs.
6.2 You pay once, after you are accepted and onboarded, on a secure payment page. Applying costs nothing and never asks for a card. If I decide we are not a fit, you are not charged a penny.
6.3 You have 14 days to change your mind — wherever you live. From the day this contract is made you have 14 days to cancel, for any reason, with no penalty. You do not have to give a reason and you do not have to use any particular form: any clear statement that you are cancelling is enough, an email to [email protected] is the simplest, and the date of your email is the date you cancelled. There is also a model cancellation form at the end of this page if you would rather use one. I will acknowledge your cancellation by email as soon as I see it, so you have a record.
6.3A Why it is written that way. Some countries give consumers a statutory cancellation right for contracts made at a distance, and some do not. Rather than give you a different deal depending on where you happen to live, I give everybody the same 14 days as a term of this contract. If the law where you live gives you longer, or a better refund than this clause does, that law wins and you get the better of the two — clause 1.5 already says so, and I am saying it again here so nobody has to go looking. Nothing in this agreement removes a right your own country gives you.
6.4 Starting inside those 14 days. Before you pay, you will be asked to tick a box confirming that you want to start straight away, inside your 14-day cancellation period. It is never pre-ticked and the date and time you tick it are recorded. If you tick it and then cancel inside the 14 days, you pay a fair, proportionate amount for the coaching actually provided up to the day you tell me, worked out against the total in your Order Summary, and the rest comes back. If you do not tick it, nothing starts until day 15.
6.5 Digital content. The app, the reading material and the other digital content are made available to you as soon as you start. Once they have been made available with your agreement, your right to cancel those particular items is lost That is a normal rule for digital content in most places that have one, and where your own law says otherwise, your law wins. It does not touch your right to cancel the coaching, which is dealt with in 6.4.
6.6 Refunds — the whole position, in one place. This used to point at a separate document. It does not any more, because two documents about refunds is how people end up reading two different answers. Here is every situation:
| What happened | What you get | Do you have to ask? |
|---|---|---|
| I turn you away at intake — any of the situations in clause 3.2, or any other reason of mine | 100% back | No. Automatic |
| You cancel inside your 14 days and had not ticked the start-straight-away box | 100% back | Just tell me |
| You cancel inside your 14 days and had ticked it | Everything except a fair, proportionate amount for the coaching actually provided up to the day you tell me — worked out against your Order Summary total, by whole weeks | Just tell me |
| I decide the food-habit layer will not open for you (clause 15), or your own prescriber says no, or I withdraw it from everybody | Your choice, within 14 days of me telling you: carry on at the same price, or a pro-rata refund of the weeks you have not used | No. I come to you |
| I end your programme early for a reason of mine, and it is not because you broke the Terms | Pro-rata refund of the weeks you have not used | No. Automatic |
| I stop offering the service altogether while your programme is running | Pro-rata refund of the weeks you have not used | No. Automatic |
| I am not doing what clause 5 says and have not put it right within 14 days of you telling me | You can end the agreement and get a pro-rata refund of the weeks you have not had. You do not need my agreement to do this | Tell me once, then it is yours |
| I end your programme because you were abusive or threatening | No refund | — |
| I end your programme on any other ground in clause 11.5 — serious dishonesty about your health, or it is not safe to carry on | Pro-rata refund of the weeks you have not used | No. Automatic |
| You leave after the 14 days, for your own reasons | Not refundable — but read clause 11.3, because I mean what it says | — |
| You withdraw the programme health-data consent (clause 14.3A) and choose to end | Pro-rata refund of the weeks you have not used. Treated as me being unable to deliver, never as your breach | No. Automatic |
| You withdraw the screening consent (clause 14.3) | No refund arises — nothing you paid for is lost. The food-habit layer closes; everything else continues at the same price | — |
| You switch the food-habit layer off yourself | No refund — that was your choice, and you were told so before you bought. Everything else carries on unchanged | — |
The pro-rata formula, published so you can check it yourself: your Order Summary total ÷ 26 weeks × the number of whole weeks remaining on the day you tell me. Part weeks round in your favour.
Two things worth saying out loud: where I am the one who closes a door, you do not have to ask — and I will never take a refund decision that ends your programme without you saying so.
6.7 How money comes back. To the card you paid with, using the same method, with no fee, within 14 days of the day I am told of your decision, and I email you when it is sent.
7.1 You can pause. Ask me, and your programme clock stops. You can pause for up to four weeks in total across the six months, in blocks of a week or more. Your end date moves by the length of the pause, there is no charge, and you lose nothing.
7.2 I may also pause the food side myself, immediately and without asking, if anything in clause 3.4 happens or if I have any other safety concern. When I do, everything on the food side goes to zero — not one step down — while we work out where you are. The habit programme carries on.
7.3 A pause does not extend your 14-day cancellation period, which runs from the day the contract is made and is fixed by law.
8.1 Mine. The app, the weekly reads, the worksheets and everything else I write for the programme belong to me. For your six months you have a personal, non-transferable, non-commercial licence to use them. Please do not share, resell, republish or feed them to anyone else's product.
8.2 Yours. Your meal photos, your notes and everything else you put into the app are yours. You give me permission to use them for one purpose only — running your coaching — and that permission ends when your programme ends or when you delete them, whichever comes first. Two things outlive that permission, and only for a different purpose: your screening answers and our messages are held for a short, stated period after the programme so I can answer a safety question, a complaint or a claim if one is ever raised — never to coach you, never for anything else. What is held, and for how long, is the schedule in the Privacy Policy.
8.3 Never used for anything else without a separate yes from you. Your content is not used in marketing, is never sold or shared, and is not used to train any AI model. If I ever want to use anything of yours in public, I will ask you separately, afterwards, and a "no" changes nothing about your coaching, your price or your place (clause 9).
8.4 At the end of the six months. Your access to the app runs for your programme term. At least 14 days before your programme ends I will tell you exactly what happens to your app access and to your log after that date. You can ask me for a copy of your own log at any time while you are a member, and for 30 days after your programme ends, and I will send it within 30 days of you asking — if you ask inside that window you get it, even if the deletion date arrives while I am putting it together. After that I cannot send it, because by then it is deleted: about 30 days after your programme ends your photos and logs go, on the schedule in the Privacy Policy. That is my promise about your log; it takes nothing away from your legal right to ask for a copy of whatever I still hold.
9.1 I will never quote you, screenshot you, or use anything about you in public unless you have said yes to that specifically, in writing, after you are already in the programme.
9.2 Any such consent will name exactly what is being used and exactly where, will never be bundled into this agreement or into anything you have to tick, and you can withdraw it at any time by emailing me. If you do, I will take it down from everywhere I control within 14 days. I will tell you honestly now: copies other people have already downloaded or shared cannot be recalled by me.
9.3 Saying no, or changing your mind, has no effect whatsoever on your coaching, your price, your place or how I treat you.
10.1 Nothing in this agreement limits or excludes my responsibility for death or personal injury caused by my negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If any other part of this clause conflicts with that sentence, that sentence wins.
10.2 Your statutory rights are untouched. Wherever you live, consumer law gives you rights I cannot contract away — including, in most places, the right to a service carried out with reasonable care and skill, and rights to cancel. Nothing here takes any of them away, and if I have written something that appears to, it does not work and you should tell me.
10.3 Subject to 10.1 and 10.2: because this is education and habit coaching rather than a medical or professional service, and because decisions about your own health remain yours to make with your own medical team, my total liability to you is limited to the fee stated in your accepted Order Summary. I am not liable for loss of profit, loss of income, loss of business, or other indirect or knock-on losses; I am not liable for losses that neither of us could reasonably have foreseen when you signed up; and I am not liable for outcomes that depend on your own choices, effort or circumstances.
I am saying that plainly rather than dressing it up: this is one person, not a company. A cap tied to what you actually paid me is the honest limit of what this business can carry. It is not a way of avoiding responsibility for doing the job badly — clause 10.1 and 10.2 are real, they always apply, and nothing in this clause touches them.
10.4 I am one person. If something genuinely outside my control stops me delivering — serious illness, bereavement, a national outage — I will tell you quickly, and clause 5.3 and the table in clause 6.6 decide what happens to your time and your money. I will not hide behind this clause.
11.1 It ends by itself on your end date — six calendar months after your start date, or later if you paused. Completion is measured by turning up, never by a result, and nothing about the food layer is ever recorded as a grade.
11.2 You can end it at any time, by telling me. What happens to your money depends on why, and the table in clause 6.6 sets out every case. In short: inside 14 days, clause 6.3 applies. Where I am the one who closed a door — I turn you away at intake, I tell you the food layer cannot open, your own prescriber says no, I decide at Week 6 that the layer will not open, or I withdraw the layer from everyone — you get either 100% back or your choice between carrying on at the same price and a pro-rata refund of the weeks you have not used, depending on which of those it is.
11.3 If you leave after the 14 days for a reason that is not in the clause 6.6 table, the fee is not refundable, because your place was held for you out of eight and cannot be given to somebody else in the middle of a programme. But ask me anyway if something serious has happened — serious illness, a bereavement, losing your job. I will look at it properly and I will not hide behind this sentence.
11.4 If I am not doing what clause 5 says I will do, tell me. If I do not put it right within 14 days of you telling me, you can end this agreement and I will refund the weeks you have not had, worked out the same way as everything else. You do not need my agreement to do that.
11.5 I can end it too, and I will tell you why in writing. The reasons are: you are abusive or threatening to me; you have been seriously dishonest about your health in a way that makes it unsafe to carry on; or I genuinely believe carrying on is not safe for you. In every one of those cases except abuse, you get a pro-rata refund of the weeks you have not used.
11.6 When it ends, clauses 2, 8.2, 8.3, 9, 10 and 14 carry on applying.
12.1 This agreement is governed by the law of Malaysia, and the Malaysian courts have jurisdiction.
12.2 That does not, and cannot, take away your rights as a consumer where you live. Mandatory consumer protection in your own country overrides a choice-of-law clause, and I am telling you what clause 12.1 actually does rather than dressing it up. Your local cancellation and consumer rights apply whatever clause 12.1 says, and you can bring a claim where you live. I work with members in a number of countries and I am not going to ask anyone to travel to Malaysia over a complaint.
12.3 Before anybody involves a court, talk to me. Email [email protected] and I will reply within five working days. Most things get fixed in one email.
13.1 This is version 1.2, dated 20 August 2026. The version and date are at the top and they change whenever a word does.
13.2 Your version is the version you agreed to. If I change this agreement, the change applies to people who join afterwards. It does not apply to you unless you agree to it in writing, and I will never change a term of your programme part-way through without asking you.
13.3 The one exception is where the law changes and I have to follow it. If that happens I will tell you what changed and why, and if the change makes the programme materially worse for you, you can end it under clause 11.4 terms.
14.1 How I handle your information is set out in the Privacy Policy, which forms part of this agreement.
14.2 Two things are important enough to say here. First, the health information you give me — the screening questions at intake about the medicines you take and your health history, and later on what your own doctor tells you about the food layer — is sensitive information, and I ask for your explicit consent for it separately, at intake, in its own unticked box. While you are a member it is used for one thing: running your coaching safely and deciding whether the food-habit layer can open for you. When your programme ends, that use ends with it. How long each part is kept is not the same, and the difference matters. Your actual answers to the screening questions are not kept at all — they are used once, at the moment you press send, to work out a single result, and then thrown away rather than saved. What stays is that result, two yes/no flags recording whether you take blood-sugar or blood-pressure medicines, and the date, for the short period set out in the Privacy Policy and for one reason only — so that if a safety question, a complaint or a claim is ever raised about a decision I made, I can answer it honestly rather than from memory. Anything you tell me during your membership, including what your doctor said about the food layer, sits in your account with the rest of your messages and is kept for the period in the Privacy Policy on the same footing. None of what I keep after your programme ends is ever used to coach you. It is not used for marketing, it is never sold or shared, and it is not used to train any AI.
14.3 Withdrawing the screening consent. You can withdraw it at any time by emailing me. Your actual answers to the screening questions are never stored at all — they are used once, in the moment, to work out one result, and are then thrown away — so what I delete when you withdraw is that result and the two yes/no flags about whether you take blood-sugar or blood-pressure medicines. If you withdraw this one, the food-habit layer closes and stays closed, because without a screening result there is no safe basis to open it — and the rest of your coaching, your calls and your price carry on exactly as they are. Withdrawing it is not a leap in the dark, it does not end your programme, and it does not cost you anything.
14.3A Withdrawing the programme consent — this one is different, and I will not pretend otherwise. The second consent covers the information the coaching actually runs on: your meal photos and notes, your check-ins, your movement, your rest, and your messages to me. If you withdraw it, I stop using that information immediately — and I can no longer run the programme, because reading what you log and writing back to you is the programme. There is no version of this that works without it.
So at that point you choose, and both doors are real:
Withdrawing a consent is a right, not a breach. It is never treated as you breaking this agreement, it never forfeits money you are owed, and it never changes how I treat you. If the programme ends this way it is because I cannot deliver it, not because you did something wrong — and the refund follows that, not a penalty. Either way you keep read-only access to your own history for as long as it is held, and you can ask me for a copy of it at any time.
14.4 You can ask me for a copy of your information, ask me to correct it, or ask me to delete you and everything in your account. I will do it within 30 days and confirm when it is done.
The two-part structure, the four ways the layer may not open — certain prescribed medicines, health history, how you already eat, or withdrawal — and the clearance mechanism, reproduced as a contractual term. A clearance is never standing, and it is void on any safety trigger. The plain-English version of this clause is the disclosure you read before you applied.
15.1 It is optional, it is conditional, and it may never open for you. The food-habit layer is the second part of the programme described in clause 1.3. It is not something your fee entitles you to. It may open part-way through, at the earliest around Week 7; it may open later; it may open in a smaller form than for somebody else; and for some members it never opens at all. That is a normal outcome of this programme, not a failure of it, and you were told so in writing before you paid.
15.2 Nothing is automatic and nothing is standard. What changes, and when it starts — if it starts at all — is worked out person by person. I decide it with you, one member at a time, and I ask you before anything begins. Nothing switches on by itself because you have reached a certain week.
15.3 My judgement can only ever hold something back — it can never open anything. I can delay a step, leave it closed, make it smaller, or never start it. I can never move a step past your own doctor, and I can never open anything that clause 15.4 or 15.5 says is closed to you. My discretion runs in one direction only, and this sub-clause is the reason it is safe for me to have it at all.
15.4 Medicines. If you take prescribed medicines that changes to your eating can interact with, the food layer waits until you have had one conversation with your own GP or prescriber. You do not have to work out whether that is you — the intake form in Week 0 asks you plainly which medicines you take, by name, and sorts it out from there. If your prescriber says no, the layer stays closed, and that decision is final: I cannot overrule it, and I will not ask you to go back and ask again.
15.5 Health history, and the fact that a clearance never lasts. The food layer stays closed, as a blanket precaution applied to everybody in these groups, for anyone who has ever been diagnosed with or treated for an eating disorder; anyone with kidney disease or who has ever had dialysis; anyone who has had a heart attack, a stroke or heart surgery in the last twelve months; and anyone who, in the past year, has lost weight without meaning to, has had much less appetite than usual, or has found it much harder to get out of a chair. You will be told at intake, in Week 0. And any clearance you have is never permanent — if anything in clause 3.4 happens, that clearance is void, everything on the food side goes to zero immediately, and nothing reopens until you have spoken to your prescriber again.
15.6 It is never a reason to change what you take. Being in any of the groups above is not a mark against you and says nothing about your health. Please do not stop, skip, delay or reduce a prescribed medicine because of anything in this agreement or on this website — it would close the step, not open it, and that is a change only your prescriber should ever make.
15.7 Two more ways it may not open. It may not open because of how you already eat — for some people there is nothing useful for it to change, and I work that out from your own photo log at around Week 6; you do not have to do anything, and it is not a judgement about you. And it may not open because I have withdrawn it from everybody at once, under clause 16.
15.8 No promise attaches to any of this. Nothing in clause 15 promises that any step will open for you, and nothing in it promises any effect on your health, your test results or anything a doctor measures. The food layer is habit and education content, exactly like the rest of the programme, and clause 2 applies to it in full.
15.9 What it means for your money, in every case. Your price, your coach time, your calls and your completion are identical whether the layer opens for you or not — everybody pays the same and everybody gets the same. Where the layer does not open, the table in clause 6.6 decides what happens next, and the short version is: if I decide you cannot have it, you choose — within 14 days of me telling you — between carrying on at the same price and a pro-rata refund of the weeks you have not used; if I turn you away at intake you get 100% back automatically; and if you switch the layer off yourself, there is no refund, because that was your choice and you were told so before you bought.
Normal Range Club may withdraw the food layer from everyone at once, without notice, on new evidence, a regulatory instruction, a legal opinion, two or more incidents of the same kind, or Jason's decision — and the member's price, access, coach time and completion are unaffected.
Normal Range Club never contacts your doctor, never interprets what they say, and never advises on medication. The member warrants that any clearance they report is what their prescriber actually said.
Governing law is Malaysian, but the mandatory consumer law of the country you live in overrides a choice-of-law clause. This agreement cannot strip those protections and it does not try to — your cancellation rights and your right to a service carried out with reasonable care and skill apply whatever clause 12 says, and you can bring a claim where you live. Nobody is being asked to travel to Malaysia over a complaint.
You have 14 days from the day you buy to cancel, for any reason, wherever you live — clause 6.3 gives everybody the same 14 days as a term of this contract, and if the law where you live gives you longer or a better refund, that law wins. If you asked us to start straight away, you pay a fair share for the coaching actually provided up to the day you cancel, and the rest is refunded within 14 days, to the card you paid with. The full refund position, including how the sums are worked out, is the table in clause 6.6 above.
This is the exact confirmation you will see on the secure payment page. It is never pre-ticked, and the page records the date and time you tick it. It is reproduced here so you can read it before you get there:
☐ I want Normal Range Club to start straight away, inside my 14-day cancellation period. I understand that (a) once the app, the reading material and the digital content are made available to me I lose my right to cancel those, and (b) if I cancel the coaching within 14 days I will pay a fair, proportionate amount for the coaching already provided up to that point.
Before you pay anything, you accept four separate things, each in its own box. None of them is ever pre-ticked, and none is bundled inside another:
For each one I record which box, whether you ticked it, the exact wording you were shown, and the date and time — so that if either of us ever needs to know exactly what you agreed to, the answer exists rather than being a matter of memory. Once you have paid I email you a copy of all four documents as they stood on the day you accepted them. Keep that email: if I ever change these terms, yours do not change with them.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract. You do not have to use it — see below.)
To Choo Lai Hock (known as Jason Choo), trading as Normal Range Club, a trading name of NRC VANTAGE ENTERPRISE (Malaysia, business registration 202603193260 / PG0590927-D), 12A-10 Plaza Permata, 6 Jalan Kampar, Sentul Selatan, 50400 Kuala Lumpur, Malaysia, e-mail: [email protected]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
You do not have to use the form: any clear statement that you are cancelling is enough. Email [email protected] and the date of your email is the date you cancelled.
Normal Range Club is a trading name of NRC VANTAGE ENTERPRISE (Malaysia, registration 202603193260). Business address: 12A-10 Plaza Permata, 6 Jalan Kampar, Sentul Selatan, 50400 Kuala Lumpur, Malaysia. Contact: [email protected].