What coaching is — and isn't
The Normal Range Method is education, habit coaching, and accountability based on personal experience. It is not medical advice, diagnosis, or treatment, and Jason is not a doctor. Coaching never replaces your healthcare team, and no health outcome is promised or guaranteed — habits are what we build; results vary from person to person. Always consult a qualified professional before changing your diet, medication, exercise, or care.
The programs
- 3-Month System — US$397, one-time founding-member payment.
- 6-Month Program — US$797, one-time founding-member payment.
Both are application-based. You pay nothing when you apply — if we're a good fit, you receive a secure payment link, and coaching begins after payment and onboarding. What each program includes is listed on the coaching page.
Support boundaries
- Replies to messages within 24–48 hours on business days.
- Support covers program topics — habits, structure, accountability. It does not cover emergencies, medical questions, or medication decisions; those belong with your healthcare team.
- Calls are scheduled together in advance and rescheduled by arrangement when life happens.
Refunds & cancellation
14-day cooling-off period: you may cancel within 14 days of payment, for any reason. If your program hasn't started yet, you get a full refund. If you asked us to begin during those 14 days (for example, we've already held your kickoff call), you agree we may keep a fair, proportionate amount for what we've already delivered and refund the rest. This sits alongside — and never reduces — any stronger statutory cancellation or refund right you have where you live, including the statutory 14-day cancellation right for online purchases in the UK and EU and your rights under the Australian Consumer Law.
After 14 days: payments are non-refundable, but honesty matters more than a policy line — if the program truly isn't working for you, write to us and we'll find a fair resolution, which can include pausing your program.
To cancel or raise anything, email [email protected].
Your part
Coaching works when you take part: showing up to scheduled calls, trying the daily structure, and telling us honestly what isn't working. You're responsible for the decisions you make about your own health, in consultation with your healthcare team.
Privacy
How we handle your information — including the health-related details you choose to share — is covered in our Privacy Policy.
Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under the law that applies to you. Subject to that, because this is education and habit coaching and not a medical or professional service, and because your health decisions remain yours to make with your own healthcare team, our total liability to you is limited to the amount you paid us for the program. We are not liable for outcomes that depend on your own choices, effort, or circumstances.
General
These terms, and any dispute arising from them, are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. This does not take away any mandatory legal rights you have as a consumer in the country where you live — for example, under UK or EU consumer and data-protection law, or under the Australian Consumer Law. Where your local law gives you stronger rights than these terms, your local rights always win. If any part of these terms turns out to be unenforceable, the rest still stands. If these terms change, the changes apply to new sign-ups, not retroactively to yours.