These are the terms you agree to when you use the Percy app from Normal Range Club. Plain English, no fine-print games. But they are a contract, and they are written to be fair to you and to protect this business.
Version TOS-v3.3 · Last updated: 29 October 2026
If you use the iPhone app, Apple's standard licence (Apple's standard end-user licence agreement) governs your licence to use the app itself; these Terms govern the Percy service. If the two conflict about your licence to use the app, Apple's licence applies. See clause 14.
If you were a coaching member before October 2026, the Member Agreement and Order Summary you accepted still govern your programme. These terms cover the Percy app and its subscription.
Normal Range Club is a trading name of NRC VANTAGE ENTERPRISE, a sole proprietorship registered in Malaysia, registration number 202603193260 (PG0590927-D), owned by Choo Lai Hock, known to everyone as Jason Choo. In these terms "we", "us" and "our" mean that business, and "you" means the person using the service.
Our business address is 12A-10 Plaza Permata, 6 Jalan Kampar, Sentul Selatan, 50400 Kuala Lumpur, Malaysia.
You can reach us at [email protected], or see the support page.
There are two: these Terms and Conditions, and the Privacy Policy, which explains what happens to your information (readers in Washington, Nevada and Connecticut also have our Consumer health data privacy policy). On an iPhone, Apple's standard licence also applies to your licence to use the app itself: see clause 14.
If they disagree, nothing in either takes away a right your local consumer law gives you. For how we handle your personal information, the Privacy Policy applies; for everything else, these Terms apply. If you spot a contradiction between two of our own pages, tell us and we will fix it.
Percy is an education and decision-support app. You tell it what you are about to eat or do, and it gives you information and a suggestion so you can make your own decision. It is not a coaching programme, and we do not read your day as part of the service. The one exception is a choice you make: if you say yes to "Help make Percy better?", our team can read the questions you let us keep (clause 16).
We may improve how the app works and add things. If we remove something you are paying for, we will tell you and either put it right or refund the part you have not had.
Normal Range Club is not medical care, and Jason is not a doctor, dietitian, nurse or any other regulated health professional. We do not present anyone in this business as one.
By using the service you acknowledge and agree that:
You must be at least 18, and if the legal age of majority where you live is higher than 18, you must have reached that age. You must also be legally able to enter a contract. This service is not intended for and is not directed at anyone below that age, and we do not knowingly take anyone below it. If we find out we have, we will close the account and refund anything paid, in full.
We may decline to open or may close an account where we have a good reason, and we will tell you why in writing.
You sign in with Google (or Apple, in the iPhone app). Keep that account secure, do not share it, and tell us straight away if you think someone else has got into yours. You are responsible for everything done through your account.
Percy's answers depend on what you tell it. If something goes wrong because of information you gave us that was wrong or out of date, and we could not reasonably have known, that is not on us. This does not cover our own mistakes. Where we get something wrong, that is ours.
There is no free plan. You need a membership, either the free trial or a paid subscription, to use Percy. The app shows the membership screen after you sign up, and again each time you open it until you have one. The "Your data" button on that screen lets you download or delete your data without subscribing.
There are two plans. The price is shown to you before you pay, and it is the price you pay. Apple sets the price in your local currency and charges you in it. The US dollar prices below are the base prices.
Read this before you pay. It is a summary; the full terms are on this page.
Your payment details go to Apple and not to us. If tax applies where you live, Apple's purchase screen shows the price you will pay before you confirm.
You subscribe in the iPhone app and Apple handles the billing: see clause 14.
You can cancel at any time, for any reason, without telling us why.
If you subscribed through Apple, you cancel with Apple: clause 14.
Payments are final and non-refundable. Cancelling stops future renewals. It does not refund what you have already paid.
Anything in this clause that a law where you live does not allow simply does not apply to you. Everything else in it still does.
We do not change your price without telling you first. If we raise the price of your plan:
If you subscribed through Apple, Apple tells you about price changes and asks for your consent in its own way.
To keep Percy running for everyone, there is a limit on how many questions you can ask Percy each day: no set daily number for normal use, on the free trial or a paid plan, though we may apply a fair-use ceiling to stop abuse. A photo counts as a question. When you reach the ceiling, Percy tells you, and tells you when it resets. You can still tick things off on today's board, log your readings and look through your Journey. If something feels urgent, Percy still answers that.
We may change these limits. If we reduce what a paid plan gives you, other than to stop abuse, we give you reasonable notice, and at least the notice the law that applies to you requires, and you can cancel in that time and get back anything you paid for and did not receive. A limit is not a promise of a minimum number of answers, and a day with fewer answers is not a breach of these terms.
If a payment fails, Apple may try your payment method again over the following days. If it still fails, your membership ends and you need to subscribe again to keep using Percy (clause 7). Your data stays on your account while it is open. We do not add fees for a failed payment. You can start again whenever you like.
We may suspend or end your access if you break these terms, if you abuse anyone, if we suspect fraud, if we are required to by law, or if we reasonably believe continuing would be unsafe for you or for anyone else. We will tell you why, in writing. What happens about money is in clause 15 for conduct, and clause 10 for everything else.
If you bought your subscription inside the iPhone app, Apple takes the payment and Apple runs the billing. That changes four things:
If you are subscribed through both Apple and the website, cancel both. We will help you find out which one you are paying.
The licence to the iPhone app. If you use the iPhone app, Apple's standard licence agreement for apps (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) governs your licence to use the app itself; these Terms govern the Percy service: your account, Percy's answers, the subscription and everything else on this page. If the two conflict about your licence to use the app, Apple's licence applies. As Apple's licence says, we and not Apple are responsible for support, warranty and claims about the app: contact us as set out in clause 26.
You agree not to:
What happens if you break this section depends on what you did, because it would be daft to treat someone who shared a login the same as someone who threatened us.
We would rather have the conversation than the argument.
Everything you put into the app belongs to you. We do not claim ownership of any of it.
You give us only the narrow permission we need to run the service for you: to store your content, show it back to you, and use it to answer your questions. That permission is limited to running the service, it is not transferable, and it ends when your account is closed or when you delete the content, whichever comes first.
We do not use your content in marketing, we do not sell it, we do not use it for advertising, and we do not share it with anyone for their own purposes.
Helping Percy get better is your choice, and it is off until you say yes. Percy asks you once, on its own screen ("Help make Percy better?"), and you can change your mind any time in Me. If you say yes, you give us permission to keep your questions and Percy's answers, without your name, for up to 180 days, and to let our team read them to find where Percy gets things wrong and fix it. That is the only extra use. We do not give what we keep to any AI company to train its models, and we will not use it to train an AI model of our own without asking you again. If you say no, or you switch it off, we keep none of it and we delete what we had kept for you. Saying no costs you nothing. The details, including what we remove first and how long backups take to clear, are in our Privacy Policy.
Where NRC uses an AI service to help answer your questions, it does so only with your separate consent and only as described in the Privacy Policy. The AI services we use are on business terms that do not allow them to train on your content. AI-assisted answers are educational decision support, not medical advice; they can be wrong, and your doctor runs your care. That commitment is set out in full in our Privacy Policy and we do not vary it in this contract.
If you send us feedback, suggestions or ideas about the service, we may use them freely to improve it, without owing you anything for them.
The app, the website, the written materials, the books, the brand names Normal Range Club and The Bloody Diabetic, and everything else we have made belong to us and are protected by copyright, trade mark and other laws.
While your free trial or subscription is running we give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the service for your own personal use only. That is the whole of what you get. You may not share, publish, resell or commercially use any of it.
You can stop using the service whenever you like. Cancelling stops billing. It does not delete your account or your information. What we keep, for how long, and how to ask us to close your account and delete it, are in the Privacy Policy. You can ask at any time.
We may stop offering the service altogether. If we do, we give you reasonable notice, and at least the notice the law that applies to you requires, refund what you have paid for and not received, and give you a way to take a copy of what you have put in before it goes.
Yours. The decisions you make about what you eat and how you move are yours, and so are the risks that come with changing them. You choose what to log and how honestly. You check with your own doctor before you change anything that interacts with your treatment. We say so in the app, but the conversation is one only you can have.
Ours. Doing our own job with reasonable care and skill.
What we cannot be responsible for is choices we do not make and cannot see. Equally, these terms do not shift our own mistakes onto you.
First, the things we cannot exclude and do not try to. We owe you the service carried out with reasonable care and skill, and your consumer rights stand whatever this page says. If anything below appears to take one of them away, it does not work, and we would rather you told us than assumed the worst.
Beyond that: we give you real attention and honest work, but we do not promise outcomes. To the fullest extent the law where you live allows, the service is provided "as is" and "as available", and we exclude the implied warranties and conditions that can lawfully be excluded. In particular we do not warrant that the app will be uninterrupted or error-free, that its estimates will be accurate, or that the service will produce any particular result for you. Calorie and nutrition figures are estimates and can be wrong.
If a feature you were paying for goes away for good, tell us and we will refund you for the time you paid for and did not get.
Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that the law where you live does not permit us to limit. Those carve-outs apply, whatever else this section says.
Subject to that, and to the fullest extent the law allows:
We are saying that plainly rather than dressing it up: this is a small business run by one person, and a cap tied to what you actually paid, with a real floor, is the honest limit of what it can carry. It is not a way of avoiding responsibility for doing the job badly. The carve-outs at the top of this section are real and they apply.
This one is narrow on purpose, and it only bites in one situation: somebody else comes after us because of something you did deliberately.
If a third party brings a claim against us because you used our systems unlawfully; knowingly infringed someone else's rights; acted fraudulently; knowingly uploaded material you had no right to use; or acted deliberately and maliciously in a way that caused that claim, then you agree to cover the reasonable, properly evidenced amounts we actually have to pay, including reasonable legal costs.
The limits matter as much as the clause. Third-party claims only. Deliberate conduct only: an ordinary mistake, a misunderstanding, a late payment or an ordinary breach of these terms is not covered. Not our fault: it does not cover our own negligence, errors or regulatory failures, and to the extent we contributed to the problem it does not apply. We have to keep it down: we must take reasonable steps to reduce the loss, tell you promptly, and not settle anything without asking you first. And it is capped the same way our liability is in clause 21. We are not going to cap ourselves and leave you unlimited.
We are not responsible for failing to do something under these terms where the cause is outside our reasonable control, including illness, power or network failure, hosting or cloud outages, a provider we rely on withdrawing a service, cyber attack, industrial action, natural events, or government action. If it goes on for a long time we may talk to you about what is fair.
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute, except that if you are a consumer living somewhere whose law gives you the right to bring proceedings in your own country, or gives you protections that cannot be contracted away, you keep those rights and we do not try to take them from you.
To be straight about what that clause does and does not do: choosing Malaysian law does not strip you of the consumer protections your own country gives you, and we are not going to pretend it does. Wherever you live, the mandatory consumer law where you are applies whatever this clause says, and you can bring a claim where you live. We have members in a number of countries and we are not asking anyone to get on a plane over a subscription complaint.
Talk to us first. If something has gone wrong, email [email protected] and give us a fair chance to put it right. We will acknowledge it promptly and tell you when you can expect a proper answer. If you are not happy with our answer, you can ask us to look again. You can still go to a regulator or a court, because this clause does not take that away.
If you live in the United States, clause 24A decides how disputes are resolved, in place of the court wording above. Malaysian law otherwise still applies to these terms, except where a mandatory law of the place where you live says otherwise.
This clause applies only if you live in the United States. It does not apply to you if you live in the UK, the EU or EEA, Australia, or anywhere else outside the US, or anywhere a law does not allow a business to make a consumer arbitrate or give up class claims before a dispute starts. In those places clause 24 applies and you keep every right it describes.
Read this carefully. It affects your legal rights. It says that, unless you opt out, disputes are settled by individual arbitration and not in court, and that you cannot bring or join a class action or have a jury.
Questions about these terms, or anything else: [email protected]. Help with cancelling, refunds and deleting your data is on the support page. For anything about your information, including a suspected breach, the data-protection contact is the same email address (see the Privacy Policy).
Normal Range Club · a trading name of NRC VANTAGE ENTERPRISE · Malaysia registration 202603193260 · 12A-10 Plaza Permata, 6 Jalan Kampar, Sentul Selatan, 50400 Kuala Lumpur, Malaysia