These are the terms you agree to when you buy coaching from Normal Range Club. Plain English, no fine-print games — but they are a contract, and they are written to be fair to you and to protect this business.
Version TOS-v2.0 · Last updated: 25 August 2026
Normal Range Club is a trading name of NRC VANTAGE ENTERPRISE, a sole proprietorship registered in Malaysia, registration number 202603193260 (PG0590927-D), owned by Choo Lai Hock — known to everyone as Jason Choo. In these terms "we", "us" and "our" mean that business, and "you" means the person buying or using the service.
Our business address is 12A-10 Plaza Permata, 6 Jalan Kampar, Sentul Selatan, 50400 Kuala Lumpur, Malaysia.
You can reach us any time at [email protected].
There are four, and each does a different job:
If two of our documents disagree. If your Order Summary and any other document disagree about price, dates, or what's included, the Order Summary wins — it's the one written for you. For anything else, the Member Agreement wins, then these Terms. Nothing in any of them takes away a right your local consumer law gives you, and where two of our own documents disagree in a way that leaves you worse off, you get the better of the two.
That last sentence is deliberate. A contradiction between two of our own pages is our mistake, not yours, and you shouldn't lose anything because of it. If you spot one, tell us and we'll fix it.
We sell habit and education coaching, delivered by one person, over six months. You photograph your meals in our app, Jason reads your day and writes back, and you change one ordinary thing at a time.
What you get is set out in full in the Member Agreement and in your Order Summary, both of which you receive and accept before you pay anything.
What you bought is what's in your Order Summary, and we don't change that. We may improve how the app works, and we may add things. If we ever have to change something you were promised, we'll tell you first and either put it right or refund the part you haven't had.
Normal Range Club is not medical care, and Jason is not a doctor, dietitian, nurse or any other regulated health professional. There is nobody like that in this business.
By using the service you acknowledge and agree that:
You must be at least 18, and if the legal age of majority where you live is higher than 18, you must have reached that age. You must also be legally able to enter a contract. This service is not intended for and is not directed at anyone below that age, and we do not knowingly take anyone below it. If we find out we have, we will close the account and refund in full.
Applying does not entitle you to a place. We take a small number of people at a time and we may decline any application, at our discretion, without giving a reason. Nothing is owed to you until we accept you and you have paid.
There are three situations where we will not take you on at all: if you are under 18; if you are pregnant, trying to conceive or breastfeeding; or if your food and medication need to be managed together by a medical team. If that turns out to be the case at intake, we will tell you and refund you in full, automatically.
You agree to give us accurate, current and complete information, and to keep it that way. Your account is yours alone — keep your sign-in details private, don't share them, and tell us straight away if you think someone else has got into your account.
You are responsible for everything done through your account.
The quality of what we can give you depends entirely on the honesty of what you log. If something goes wrong because of information you gave us that was wrong or out of date, and we couldn't reasonably have known, that isn't on us. This doesn't cover our own mistakes — where we get something wrong, that's ours.
You agree not to:
What happens if you break this section depends on what you did, because it would be daft to treat someone who shared a worksheet the same as someone who threatened us.
We'd rather have the conversation than the argument.
Your meal photographs, your notes and everything else you put into the app belong to you. We do not claim ownership of any of it.
You give us only the narrow permission we need to actually deliver the coaching you paid for — to store your content, show it back to you, and let Jason read it and write about it. That permission is limited to running the service, it is not transferable, and it ends when your programme ends or when you delete the content, whichever comes first.
We will never use your content in marketing, never sell it, never share it for anyone else's purposes, and never use it to train any AI model. Where NRC uses an AI service to help answer your questions, it does so only with your separate consent, only as described in the Privacy Policy, and under an agreement that forbids the provider training on your content. AI-assisted answers are educational decision support, not medical advice; they can be wrong, and your doctor runs your care. That commitment is set out in full in our Privacy Policy and we do not vary it in this contract.
If you send us feedback, suggestions or ideas about the service, we may use them freely to improve it, without owing you anything for them.
The app, the website, the lessons, the programme structure, the books, the written materials, the brand names Normal Range Club and The Bloody Diabetic, and everything else we have made belong to us and are protected by copyright, trade mark and other laws.
While your programme is running we give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the service and the materials for your own personal use only. That is the whole of what you get. You may not share, publish, resell or commercially use any of it.
We don't publish a price, because we don't have one price. What the coaching costs is something we talk about on your fit call, and then we put it in writing. Pricing is discussed before enrolment and confirmed in writing. You'll know the full price and payment terms before you agree or pay anything.
That written version is your Order Summary. It sets out your fee, the currency, whether anything is added on top, your start and end dates, exactly what's included, and anything we agreed on the call. Nothing is hidden and nothing turns up later. If it isn't in your Order Summary, you don't owe it.
Once you've accepted your Order Summary, we can't change the price. Not during your programme, not for any reason. If anything commercial ever needs to change, both of us have to agree it in writing first.
You pay through a secure payment page. Your card details go to our payment processor and never to us. Nothing is owed by you until you have been accepted, have accepted your Order Summary, and have chosen to pay.
This does not renew itself. Your programme ends on the end date in your Order Summary. Nothing rolls over, and you will never be charged again unless you actively agree to it — including by starting a subscription like Percy's, which then bills every month until you cancel (see clause 10A). If you ever want to carry on afterwards, that's a fresh decision, a fresh agreement and a fresh price.
Percy is our web app at app.normalrangeclub.com. It runs on its own terms, set out here, separate from the coaching programme above.
Free trial. Signing in with Google for the first time starts a 7-day free trial. We do not take a card and you are not charged during the trial.
What happens when the trial ends. If you haven't subscribed, the app soft-locks: you can still sign in and see everything you've already built, but you can't add anything new until you subscribe.
Price and billing. Percy is US$5 a month, billed monthly through Stripe, our payment processor. There is no annual plan and no higher tier — one price, one cadence.
Cancelling. There's no cancel button in the app yet. Email [email protected] and we'll cancel it for you. Paid access continues to the end of the billing period you've already paid for — you keep what you paid for, and you won't be charged again after that.
Refunds. No refund for time already used within a billing period, except where the law where you live gives you a right to withdraw from your first payment — the same 14-day approach as clause 11, applied to your first Percy charge.
If the price ever changes. We'll email you at least 30 days before a price change takes effect. You're never moved to the new price mid-cycle, and cancelling before it takes effect costs nothing extra.
The medical boundary. Everything in clause 4 applies to Percy in full. Percy is not medical advice, diagnosis or treatment, is not a medical device, and does not replace your own doctor.
Your cancellation-and-withdrawal rights. Wherever you live, if your local law gives you a right to withdraw from a new subscription within a cooling-off period, that right applies to your first Percy charge in full — nothing above takes it away.
The full position lives in the Member Agreement, and that is the one that governs. We keep it in one place on purpose — refund rules written in two documents end up disagreeing, and then you're the one reading two answers.
The short version, so you know roughly where you stand before you read it properly:
Anything in this section that a law where you live does not allow simply does not apply to you. Everything else in it still does.
You can stop using the service whenever you like, and you can ask us to close your account and delete your information at any time — see the Privacy Policy for how. Section 11 and the Member Agreement govern what happens about money.
We may suspend or end your access if you break these terms, if you abuse anyone, if we suspect fraud, if we are required to by law, or if we reasonably believe continuing would be unsafe for you or for anyone else. We will tell you why, in writing. Clause 7 sets out which of those gets you a refund and which doesn't — the short version is that where the reason is your own conduct, no refund is due, and otherwise you get back the weeks you haven't used.
We may also stop offering the service altogether. If we do that while your programme is running, we refund the part you have not used.
This is a coaching relationship, so it splits fairly rather than landing entirely on one side.
Yours. The decisions you make about what you eat and how you move are yours, and so are the risks that come with changing them. You choose what to log and how honestly. You check with your own doctor before you change anything that interacts with your treatment — we'll keep saying so, but the conversation is one only you can have. And you tell us when something important changes, because we can't see it from here.
Ours. Doing our own job with reasonable care and skill. Being straight with you. Saying so when we get something wrong.
What we can't be responsible for is choices we don't make and can't see — and equally, nothing here shifts our own mistakes onto you.
First, the things we can't exclude and don't try to. We owe you the service carried out with reasonable care and skill, and your consumer rights stand whatever this page says. If anything below appears to take one of them away, it doesn't work, and we'd rather you told us than assumed the worst.
Beyond that: we give you real attention and honest work, but we do not promise outcomes, and nobody honest could. To the fullest extent the law where you live allows, the service is provided "as is" and "as available", and we exclude the implied warranties and conditions that can lawfully be excluded. In particular we don't warrant that the app will be uninterrupted or error-free, or that the service will produce any particular result for you.
One thing this clause does not touch. The Member Agreement makes a specific, measurable promise about how quickly Jason replies, and about what happens when he doesn't. That promise stands. Nothing in this section waters it down.
Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that the law where you live does not permit us to limit. Those carve-outs always apply, whatever else this section says.
Subject to that, and to the fullest extent the law allows:
We're saying that plainly rather than dressing it up: this is a small business run by one person, and a cap tied to what you actually paid is the honest limit of what it can carry. It is not a way of avoiding responsibility for doing the job badly — the carve-outs at the top of this section are real and they always apply.
This one is narrow on purpose, and it only ever bites in one situation: somebody else comes after us because of something you did deliberately.
If a third party brings a claim against us because you:
then you agree to cover the reasonable, properly evidenced amounts we actually have to pay, including reasonable legal costs.
The limits on that, which matter as much as the clause:
That last point is deliberate. An indemnity that made a customer liable without limit — while we capped ourselves — would be an unfair term, and an unfair term protects nobody. It gets struck out and takes the useful part with it.
We've flagged this clause, and the liability clause above it, for a lawyer to check before this contract is used at scale. We would rather tell you that than pretend every word has been through counsel.
We are not responsible for failing to do something under these terms where the cause is outside our reasonable control — including illness, power or network failure, hosting or cloud outages, cyber attack, industrial action, natural events, or government action. If it goes on for a long time we will talk to you about what is fair.
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute — except that if you are a consumer living somewhere whose law gives you the right to bring proceedings in your own country, or gives you protections that cannot be contracted away, you keep those rights and we do not try to take them from you.
And to be straight about what that clause does and doesn't do: choosing Malaysian law doesn't strip you of the consumer protections your own country gives you, and we're not going to pretend it does. Wherever you live, the mandatory consumer law where you are applies whatever this clause says, and you can bring a claim where you live. We work with members in a number of countries and we're not asking anyone to get on a plane over a small complaint.
Talk to us first. If something has gone wrong, email [email protected] and give us a fair chance to put it right. We'll acknowledge it within two working days and tell you when you'll get a proper answer. Almost everything gets solved that way, and it costs neither of us anything. If you're not happy with our answer, say so and we'll look again — and you can still go to a regulator or a court, because nothing here takes that away.
Questions about these terms, or anything else: [email protected].
Normal Range Club · a trading name of NRC VANTAGE ENTERPRISE · Malaysia registration 202603193260 · 12A-10 Plaza Permata, 6 Jalan Kampar, Sentul Selatan, 50400 Kuala Lumpur, Malaysia