The short version
We collect the minimum we need: your email if you request the free guide or buy an ebook (the free guide is sent by our email provider Resend; paid guides are delivered by Gumroad), and the details you choose to share if you apply for coaching. We never sell your information. This site runs no ads, sets no cookies, and uses only privacy-first, cookieless analytics — the details are below. You can ask us to delete what we hold about you at any time.
Who we are
Normal Range Club is a health-education brand operated by Jason Choo, based in Penang, Malaysia. For anything privacy-related, contact [email protected].
What we collect, and why
- Coaching application form — your name, email, country/time zone, where you are in your blood-sugar journey, and the answers you type. We collect this only to review your application and reply to you. Because "where you are in your journey" is health-related information, we only process it with your explicit consent — that's the checkbox on the form.
- Free guide — when you request the free guide on this site, we use your email once to send it to you (delivered through our email provider, Resend). We don't add you to a mailing list, and you can ask us to delete your details anytime.
- Paid ebook — the paid guide is delivered by Gumroad. Gumroad handles your email and any payment under Gumroad's privacy policy; we see your email so we can deliver what you asked for.
- This website — no cookies, no advertising trackers, no profiling, and no cross-site tracking. We do use Cloudflare Web Analytics, a privacy-first, cookieless measurement tool, to see simple aggregate numbers — how many people visited a page, and which site they arrived from. It stores nothing on your device, doesn't identify you, and doesn't follow you anywhere else, which is why this site has no cookie banner. Visitors in the EU are excluded from this measurement entirely. We rely on our legitimate interest in understanding, at an aggregate level, whether this site is useful; you can object at any time using the contact details above, and ordinary browser content blockers will stop it. Our hosting and network providers (including Cloudflare) also process technical data like IP addresses to serve the site securely.
Where your application goes
When you submit the coaching form, your answers are sent to our private, self-hosted automation system and delivered to Jason personally. So that he sees your application quickly, our system also sends him a private notification containing your answers via Telegram, a third-party messaging service (see Telegram's privacy policy). Beyond that delivery, your answers are not shared with anyone, not used for marketing lists, and never sold. If the form can't reach our system, it opens your own email app instead so you stay in control of what you send.
How long we keep it
Application details are kept while your application or coaching relationship is active, then deleted. If you request the free guide, we keep your email in our own inbox so we can answer you, and our email provider keeps a delivery record. You can ask us to delete any of it sooner at any time.
Your rights
Wherever you live, we work to one standard: you can ask what we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent — just email [email protected]. If you're in the UK or EU, these are your rights under data-protection law (UK GDPR / GDPR); in Malaysia, under the Personal Data Protection Act; in California, under CalOPPA/CCPA. If you're unhappy with how we've handled something, you can also complain to your local data-protection authority.
International transfers
Our own systems are hosted in the European Union. To deliver this site quickly and securely, our network provider (Cloudflare) routes traffic through data centres around the world, which means technical data like IP addresses may be processed outside your country. Wherever your information travels, the protections described in this policy apply.
Children
This site and its services are for adults and are not directed at anyone under 18.
Changes
If this policy changes, we'll update this page and the date at the top.